Here at Treasured Designs by Tonya we take pride in our work and want to ensure that every customer is satisfied, because every product produced by us is hand-made, it is non-refundable.  However, in the event that an item is damaged upon receiving, the damaged item must be return within 5 days of receiving.  A replacement will be expedited and shipped back to the customer free of charge.  The customer will be responsible for shipping the damaged item(s) back and Treasured Designs by Tonya will ship the new item after being processed. If you have any questions or concerns, please feel free to contact us via phone: 678-480-9249 or email support@treasureddesignsbytonya.com