Return & Refund Policy
At Treasured Designs by Tonya, each item is made to order and personalized specifically for you. Because of the custom nature of our products, all customized and personalized items are final sale and cannot be returned or exchanged.
❌ Non-Returnable Items
• Personalized or customized products
• Items with names, photos, dates, logos, or custom text
• Custom apparel, drinkware, décor, and specialty items
✔️ Damaged or Incorrect Orders
Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect due to our error, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the item and packaging
Once reviewed, we will gladly offer a replacement or store credit, depending on the situation. Refunds are not issued for customized items.
🚫 Order Changes & Cancellations
• Orders cannot be canceled or modified once production has started
• Please double-check spelling, colors, and customization details before submitting your order
• Treasured Designs by Tonya is not responsible for errors approved by the customer
📦 Shipping Responsibility
We are not responsible for delays caused by shipping carriers once the order has been shipped. Incorrect addresses provided at checkout may result in additional fees.
Memorial Buttons
Memorial Buttons
Honor the memory of your loved one with our compassionate memorial buttons from Treasured Designs. These beautifully crafted 2.25-inch buttons serve as a heartfelt keepsake to cherish their legacy. Simply provide us with a cherished photo, their dates of birth and passing, and the comforting message you wish to include, such as "In Loving Memory" or "Rest in Peace."
We'll meticulously design a button that captures the essence of your loved one, using the soothing color palette of your choice. These buttons are more than just accessories – they are tangible reminders of the profound impact your cherished one had on your life. Display this poignant memento with pride, allowing it to inspire fond memories and provide solace during times of grief. Let Treasured Designs help you preserve the spirit of your loved one in a beautiful, lasting way.